CVE-2025-12420
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber
Summary
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform.
ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Affected Software
| Vendor | Product | Version Range | Status |
|---|---|---|---|
| ServiceNow | Now Assist AI Agents | 5.0.26 <= 5.1.17 | affected |
| ServiceNow | Now Assist AI Agents | 5.0.26 <= 5.2.18 | affected |
| ServiceNow | Virtual Agent API | 0 < 3.15.2 | affected |
| ServiceNow | Virtual Agent API | 0 < 4.0.4 | affected |
Weaknesses
- CWE-250: CWE-250: Execution with Unnecessary Privileges
ADP Enrichment
CISA ADP Vulnrichment
- SSVC:
- Exploitation: none
- Automatable: yes
- Technical Impact: total
References
Feedback
Was this page helpful?
Glad to hear it! Please tell us how we can improve.
Sorry to hear that. Please tell us how we can improve.