CVE-2024-6540

Summary

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Affected Software

VendorProductVersion RangeStatus
OTRS AGOTRS8.0.xaffected
OTRS AGOTRS2023.xaffected
OTRS AGOTRS2024.x <= 2024.4.xaffected

Weaknesses

  • CWE-790: CWE-790 Improper Filtering of Special Elements

Workarounds

Have TicketSearchLegacyEngine enabled

ADP Enrichment

CISA ADP Vulnrichment

  • SSVC:
  • Exploitation: none
    • Automatable: no
    • Technical Impact: partial

CVE Program Container

Additional References

References