CVE-2024-43444

Summary

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects:

  • OTRS from 7.0.X through 7.0.50
  • OTRS 8.0.X
  • OTRS 2023.X
  • OTRS from 2024.X through 2024.5.X
  • ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Affected Software

VendorProductVersion RangeStatus
OTRS AGOTRS7.0.x <= 7.0.50affected
OTRS AGOTRS8.0.xaffected
OTRS AGOTRS2023.xaffected
OTRS AGOTRS2024.x <= 2024.5.xaffected
OTRS AG((OTRS)) Community Edition6.0.xaffected

Weaknesses

  • CWE-532: CWE-532 Insertion of Sensitive Information into Log File

ADP Enrichment

CISA ADP Vulnrichment

  • SSVC:
  • Exploitation: none
    • Automatable: yes
    • Technical Impact: total

References