CVE-2020-1777

Summary

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected Software

VendorProductVersion RangeStatus
OTRS AGOTRS7.0.x <= 7.0.21affected
OTRS AGOTRS8.0.x <= 8.0.6affected

Weaknesses

  • CWE-200: CWE-200 Information Exposure

ADP Enrichment

CVE Program Container

Additional References

References